Pause the Mess Clean Co. — Terms & Conditions

Last updated: October 2025

By booking a service with Pause the Mess Clean Co., you agree to the following terms and conditions. Please read them carefully before confirming your appointment.

1. Booking & Payment

  • All cleanings must be booked online or through our team and are confirmed once full payment is received.

  • Payment is required at the time of booking to reserve your spot.

  • Prices are based on estimated time, home size, and condition. If additional time or services are required, our team will contact you for approval before proceeding.

2. Cancellations & Rescheduling

  • We understand that plans change! Please provide at least 24 hours’ notice to reschedule or cancel your appointment.

  • Cancellations made within 24 hours of your scheduled service are non-refundable.

  • Bookings cancelled with more than 24 hours’ notice may be refunded in full or credited toward a future cleaning.

  • If we arrive and are unable to access your property within 15 minutes of the scheduled time, the appointment will be treated as a late cancellation.

3. Access to Your Home

  • The client is responsible for ensuring our cleaners have safe and timely access to the property.

  • Please make arrangements for keys, codes, or someone to be present.

  • If entry is delayed or not possible, a cancellation fee will apply as noted above.

4. Satisfaction Guarantee

  • We take pride in our work and want you to love your clean! If something wasn’t quite right, please contact us within 24 hours of your appointment.

  • We’ll return to fix any areas missed or address reasonable concerns at no additional cost.

5. Health & Safety

  • Our team uses non-toxic, family- and pet-safe cleaning products. If you have sensitivities or allergies, please let us know before your appointment.

  • We reserve the right to refuse service if conditions are unsafe (e.g., aggressive pets, hazardous materials, infestations).

6. Liability

  • While we take every precaution, Pause the Mess Clean Co. is not liable for pre-existing damage, wear and tear, or items not secured or left in unstable condition.

  • Please remove valuable, delicate, or sentimental items from cleaning areas.

  • In the rare event of accidental damage caused by our team, please notify us within 24 hours so we can review and resolve the situation appropriately.

7. Deep Cleans & Move-Outs

  • For deep cleans, move-ins, or move-outs, please ensure utilities (electricity and water) are functioning.

  • These services are billed based on the condition and size of the home. If additional hours are required, our team will contact you for authorization before continuing.

8. Pets

  • We love your furry friends! Please secure pets for their comfort and safety during cleaning.

9. Refunds

  • Refunds (when applicable) will be processed within 5–10 business days to the original payment method.

10. Right to Refuse Service

  • We reserve the right to decline or discontinue service if conditions are unsafe, unsanitary, or staff are subject to harassment or inappropriate behavior.

11. Privacy

  • All customer information is kept confidential and used solely for communication and service delivery.

  • We do not sell, share, or disclose personal information to third parties.

12. Agreement

By confirming your booking, you acknowledge that you have read, understood, and agree to these Terms & Conditions.