Privacy Policy

Effective Date: September 1, 2025

Pause the Mess Clean Co (“we,” “our,” “us”) values your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or interact with us.

1. Information We Collect

When you interact with our website or services, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, home address, payment details (when booking services).

  • Non-Personal Information: Browser type, IP address, device information, and usage data to help improve our website.

  • Cookies: We may use cookies or similar technologies to enhance your browsing experience.

2. How We Use Your Information

We use the information we collect to:

  • Provide and manage our cleaning services.

  • Communicate with you regarding bookings, questions, or updates.

  • Improve our website, services, and customer experience.

  • Send occasional marketing communications (you may opt out at any time).

  • Comply with legal obligations.

3. How We Protect Your Information

Your privacy is important to us. We use industry-standard security measures to protect your personal data from unauthorized access, misuse, or disclosure. However, please note that no method of online transmission is 100% secure.

4. Sharing Your Information

We do not sell or rent your personal information. We may share limited data with trusted third-party providers who help us operate our website, process payments, or deliver services—always under strict confidentiality agreements.

5. Cookies & Tracking

Our website may use cookies to:

  • Remember your preferences.

  • Track website usage and performance.

  • Provide a more personalized experience.

You can disable cookies in your browser settings, but some features of the website may not work properly without them.

6. Children’s Privacy

Pause the Mess Clean Co does not knowingly collect personal information from children under 13. If we learn we have inadvertently gathered such information, we will delete it promptly.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.

  • Request corrections or updates.

  • Request deletion of your personal data.

  • Opt out of marketing communications.

To exercise these rights, please contact us at: [Insert Contact Email].

8. Third-Party Links

Our website may link to external sites. We are not responsible for the privacy practices of those websites. We encourage you to read their policies before sharing personal information.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.”

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Pause the Mess Clean Co
Email: hello@pausethemesscleanco.ca
Phone: 778-760-9013
Address: 810, 1499 St Paul St Kelowna, BC V1Y 6P1